Refund policy

JAANVAR ATHLETICS INC. RETURN, REFUND, AND EXCHANGE POLICY

At Jaanvar Athletics Inc., we stand behind the quality of our products. This policy outlines how to cancel, return, or exchange an order.

Order Cancellations Before Fulfillment

You may request to cancel any order for a full refund at any time before it has been fulfilled or dispatched from our warehouse. To cancel an unfulfilled order, log in to your account at account.jaanvarathletics.com or contact us immediately at support@jaanvarathletics.com. Once an order has been dispatched, it cannot be canceled prior to delivery and must be processed as a standard return upon receipt.

Return Window (30 Days Total)

We offer a total 30-day return window from the delivery date of the final item in your order.

• Standard 30-Day Policy (Non-EU Orders): You may return items within 30 calendar days of receiving the final item in your order, provided standard eligibility criteria are met.

• European Union Orders (30 Days Total):

  • Days 1–14 (Statutory Withdrawal Period): EU consumers have a statutory right to cancel or return their order within 14 calendar days of delivery of the final item for any reason, without justification, under statutory EU consumer rules.

  • Days 15–30 (Voluntary Store Extension): For return requests made after Day 14 up to Day 30, returns are accepted under our Standard Policy terms, condition requirements, and exclusions.

Note on Deadlines: If any notice or dispatch deadline falls on a weekend or public holiday, the deadline is automatically extended to the next business day.

Condition Requirements & Exclusions

Standard Policy (Non-EU Orders & EU Days 15–30)

To be eligible for a return under our standard policy:

• Items must be unworn, unused, unwashed, with all original tags attached, and in their original packaging.

• Proof of purchase (such as your order confirmation or receipt) is required.

Non-Returnable & Final Sale Items: Certain items cannot be returned or exchanged under our standard policy:

• Perishable goods, custom/personalized products, and personal care items.

• Undergarments, socks, and headwear.

• Clearance items, final sale items, and gift cards.

Statutory EU Right of Withdrawal (Days 1–14)

For EU customers exercising their statutory 14-day right of withdrawal:

• Condition & Testing: You have the right to handle and inspect items as you would in a physical retail store to establish their nature, characteristics, and functioning. If items show signs of wear or handling beyond what is necessary to establish their nature, you may be liable for any diminished value of the goods.

• Statutory Hygiene & Sealed Goods Exceptions: In accordance with EU Directive 2011/83/EU, the statutory right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons (e.g., sealed undergarments, open personal care products) if unsealed after delivery, nor to custom-made/personalized products or perishable goods. Unsealed standard clothing without hygiene seals remains eligible for statutory return within the initial 14-day window.

How to Start a Return & Return Deadlines

To submit a return request:

1. Log in to your account at account.jaanvarathletics.com to open your order and submit a return or cancellation request.

2. Alternatively, you may contact us directly at support@jaanvarathletics.com.

Dispatch Deadlines & Return Costs:

• Return Dispatch Deadline: Once you notify us of your intent to return an order, you must send back the items without undue delay and no later than 14 calendar days from the date you gave notice of your return request.

• Return Shipping Fees: Direct return shipping costs are paid by the customer and will be deducted from your refund (or paid directly by you when dispatching), unless the return is due to a manufacturing defect or shipping error on our part.

• Outbound Shipping Refunds: Original standard outbound shipping charges paid at checkout will be refunded for statutory EU cancellations initiated within 14 days of delivery. Expedited or premium delivery surcharges chosen at checkout above standard shipping are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at support@jaanvarathletics.com. If a manufacturing defect is confirmed, we will provide a free replacement or a full refund, including return shipping fees.

Refunds

• Standard Refunds (Non-EU & EU Days 15–30): Once we receive and inspect your return, approved refunds will be processed to your original payment method within 10 business days.

• EU Statutory Refunds (Days 1–14): For EU statutory cancellations, we will refund all payments received from you (including standard outbound shipping costs) without undue delay and no later than 14 calendar days from the day we receive your cancellation notice.

  • Right to Withhold: We reserve the right to withhold reimbursement until we have received the returned goods back or until you have supplied proof of having sent back the goods, whichever is earliest.

• Posting Time: Depending on your financial institution, it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was processed and you have not received it, please contact us at support@jaanvarathletics.com.